Refund policy

Refund Policy

All products sold by Stellium are digital products, personalized astrology readings, reports, interpretations, or other electronically delivered services. We do not sell or ship physical products.

Digital Products and Personalized Readings

Because our products are digital and, in many cases, created specifically for you using the information you provide, all sales are generally final once your order has been processed, prepared, generated, or delivered.

Digital products and personalized readings cannot be returned, exchanged, or physically sent back.

Once we begin preparing your personalized reading or digital report, we are unable to offer a refund simply because you changed your mind, no longer want the product, or disagree with the interpretation provided.

Cancellations

If you placed an order by mistake, please contact us as soon as possible at info@stelliumapp.com.

If we have not yet begun preparing or generating your personalized product, we may be able to cancel your order and issue a refund at our discretion.

Once preparation, personalization, generation, or delivery has begun, the order is considered final.

Incorrect Information Provided by the Customer

Our personalized astrology products are created based on the information submitted during your order, including, where applicable, your:

Date of birth
Exact time of birth
Place of birth
Current location
Information about another person for compatibility readings
Other information requested for the specific report

It is the customer's responsibility to provide accurate information.

We are not responsible for inaccuracies in a reading or report resulting from incorrect, incomplete, or inaccurate information submitted by the customer.

If you realize that you entered incorrect information, please contact us immediately at info@stelliumapp.com. If we have not yet begun preparing your report, we may be able to update the information.

Problems With Your Order

If you experience a technical issue, receive the wrong digital product, cannot access your report, or believe there is an error in the file or delivery, please contact us at info@stelliumapp.com.

We will review the issue and, when appropriate, correct, replace, or resend the digital product.

If we are unable to provide the product you purchased, we may issue a full or partial refund, depending on the circumstances.

Delivery

Digital products and personalized readings are delivered electronically using the email address or other contact information provided during checkout.

Please make sure your contact information is correct before submitting your order.

Delivery times may vary depending on the product purchased. Any estimated preparation or delivery time displayed on the product page is an estimate unless otherwise expressly stated.

European Union and Other Consumer Rights

Certain jurisdictions provide consumers with statutory cancellation or refund rights.

Where applicable law provides rights that cannot legally be waived or excluded, those rights will continue to apply.

For personalized digital products or digital services that begin immediately after purchase, cancellation rights may be limited once preparation or performance of the service has begun, to the extent permitted by applicable law.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, please contact us at info@stelliumapp.com.